The Study Mentor ("we", "us", "our") is an academic tutoring and mentoring service operating globally, serving students in the United Kingdom, Australia, USA, and New Zealand. Contact us at: hello@thestudymentor.com | UK: +44 7464 884564 | AU: +61 3 9016 2672
We collect personal information you provide when contacting us or submitting our forms, including: your full name, email address, phone number, academic information (course, institution, qualification level), communication history via WhatsApp and email, and usage data collected automatically through cookies and analytics tools when you visit our website.
We use the information we collect to: provide academic tutoring and mentoring services; respond to your enquiries promptly; match you with the most appropriate mentor for your needs; improve our website and services; send relevant service updates (only with your consent); and comply with applicable legal and regulatory obligations.
We use Google Ads (Conversion Tag: AW-18145491216) and Google Analytics to understand how visitors find and use our website, and to measure the effectiveness of our advertising campaigns. These services may place cookies on your device. You can opt out at any time using Google's opt-out tool. We do not share your personal data with Google beyond what is required for analytics and advertising measurement purposes.
Our website uses cookies to enhance user experience and track website performance. By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy. You may disable cookies in your browser settings at any time, though this may affect certain aspects of the website's functionality.
We do not sell, rent, or trade your personal data to any third party. We may share data with trusted service providers who assist in operating our website and delivering our services (such as hosting, email delivery, and analytics providers), all of whom are bound by strict confidentiality agreements. We will disclose personal data if required to do so by law, court order, or regulatory authority.
We retain your personal data only for as long as necessary to provide our services, fulfil the purposes described in this policy, and comply with our legal obligations. If you wish to have your data deleted, you may request this at any time by contacting us.
Depending on your location, you may have the following rights regarding your personal data: Right of Access — request a copy of the data we hold about you; Right to Rectification — correct inaccurate or incomplete data; Right to Erasure — request deletion of your data ("right to be forgotten"); Right to Object — object to processing of your data; Data Portability — receive your data in a portable format. To exercise any of these rights, contact us at hello@thestudymentor.com.
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While we take reasonable precautions, no data transmission over the internet can be guaranteed to be 100% secure.
For any privacy-related questions, data requests, or complaints, please contact us at: hello@thestudymentor.com | UK: +44 7464 884564 | AU: +61 3 9016 2672. If you are based in the UK and are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.